Get in touch

If you have any questions about the BTB Pension Scheme, please contact the administrator, Capita, at the following address:

British Tourist Boards Staff Pension and Life Assurance Scheme
PO Box 555
Stead House

Tel: 0370 123 4787

Capita’s office in Darlington is responsible for all central mail scanning as a back-office service to the Whitstable office where your pension is administered.

Please remember to quote the name of the Scheme and your National Insurance number in all correspondence with the Scheme administrator.

Stay up to date

Allow us to keep in touch with you by providing your email address.

Data protection

In order to run the British Tourist Boards Staff Pension & Life Assurance Scheme, the Trustees and their advisers need to hold and process information about you. Under the Data Protection Act 1998 you have rights to ensure that all personal data held about you is obtained and processed lawfully and fairly.
Any information you provide in connection with any application, request or enquiry will be passed directly to the Administration Team. The Administration Team will not disclose any personal information which we collect about you when you visit the site to a third party outside the British Tourist Boards Staff Pension & Life Assurance Scheme without your consent. You can read more about our data and how we use it here.