Useful contacts

Set out below are some useful contacts that you may wish to use if considering your options with regard to Scheme benefits and the new flexibilities.

Scheme information

More information about the Scheme, including the Member Guide and the complete series of factsheets, can be obtained from here, or you can ask the administrator, Buck, to send you copies:

British Tourist Boards Staff Pension and Life Assurance Scheme
Buck Admin Team
Buck (Ipswich)
P O Box 323
GL14 9BL


Tel: 01473 293474

Independent financial advice

The Trustees cannot give you financial advice. If you are not sure what’s best for you, we strongly recommend you speak to an independent financial adviser (IFA). You can find a local IFA through the following website:

Pension scams

If you would like to find out more about pension fraud, you can contact The Pensions Advisory Service (TPAS), an independent organisation with local advisers who are experts in pensions. TPAS can be contacted at:

Tel: 0300 123 1047

Tax advice

The Trustees are not able to provide tax advice. Tax information can be obtained from:

Pension Wise

This new service, introduced by the Government, provides free impartial ‘at retirement’ guidance to people aged 50+, who have defined contribution benefits. The new service can be accessed online, by phone or face to face. You can find out more at: